Refund policy

Defect coverage Every Splinework order is covered against defects and shipping damage for 30 days from the date it's delivered. What's covered Items that arrive damaged, don't work as described, or develop a manufacturing fault within 30 days of delivery. We'll send a replacement or issue a full refund, including original shipping. What isn't covered We don't accept returns for change of mind, wrong size or color choices, or items damaged through misuse. Please check sizing and compatibility notes on each product page before ordering. How to make a claim Email splinework7@gmail.com within 30 days of delivery with your order number and a photo or short video showing the problem. We'll reply within 2 business days with next steps. Please don't send items back before we confirm, as returns ship to different warehouses. Wrong or missing items If you receive the wrong item or something is missing, contact us within 30 days of delivery and we'll make it right at no cost to you.